866.746.3015

This position is located in Scottsdale, AZ

Position Summary

The Account Coordinator helps to increase the effectiveness of the Sales department by providing exceptional customer service and administrative support to the entire department. Key position attributes include:

  • Shares responsibility for exceeding customer expectations, while contributing to the achievement of team and company growth goals.
  • Provides functional back up for the account management staff.
  • Works to increase skills and product knowledge on an on-going basis.

Responsibilities

The incumbent will serve as a member of the sales team and ensure that all the functions are effectively coordinated. Focus areas will include:

  • Ensuring all incoming orders are processed as Sales Orders into SYSPRO ERP correctly and on-time.
  • Answering incoming phone calls directed to the sales queue and the operator queue.
  • Assisting the Account Managers in the preparation of various forms, reports, presentations, letters, etc.
  • Providing general product information as requested by customers.
  • Updating and maintaining customer databases using applicable software.
  • Receiving faxes; responds to or distributes on a timely basis.
  • Ensuring customer satisfaction and effective handling of all customer issues or complaints, involving Account Managers or Account Administrators as appropriate.
  • Assisting with sales department filing.
  • Handling catering and other preparations for training sessions and meetings.
  • Performing administrative functions in support of the sales team utilizing knowledge of computer hardware functions and software applications contained within MS Office.
  • Providing administrative support as directed by management staff.
  • Attending seminars/classes/training as required to enhance skill set.

Core Performance Factors

The core performance factors described below are essential for success:

  • Customer Focused: Identifies or anticipates customer needs and exceeds customer expectations. Serves as the customer champion by actively improving the customer sales experience (product knowledge, presentation, timeliness, etc.).
  • Quality Minded: Produces work (products, services, processes, or other outcomes) that is virtually error free and exceeds external and internal customer expectations. Minimizes rework by exhibiting foresight, displaying ownership, and applying diligence.
  • Decision Making/Initiative: Makes reasonable, defensible decisions within scope of authority, seeking approval as needed. Takes initiative and works autonomously to achieve product goals (quality, schedule, etc.).
  • Organization/Planning: Plans, organizes, and schedules in an efficient, productive manner. Effectively juggles multiple projects and anticipates reasonable contingencies. Effectively balances resource and time constraints with deadlines.
  • Collaboration: Works effectively with colleagues, employees, vendors, and others in order to achieve meaningful results and maintain positive, productive working relationships. Purposely seeks out others for views, guidance, and ideas. Actively participates in solving problems, making decisions, completing tasks, and accomplishing goals.

Skills, Knowledge, Experience and Education

Skills, Knowledge, and Experience:

  • Excellent communication skills.
  • Highly organized/strong attention to detail.
  • Team orientation, within the sales department and with other departments.
  • Willing and able to accept direction and follow company policies/procedures/instructions.
  • Initiative to follow through on assigned tasks.
  • Practices good judgment.
  • Maintains excellent work ethic and high integrity at all times.
  • Monitors and follows through on daily, weekly and monthly goals.
  • Ability to write routine reports and business correspondence.
  • Ability to effectively utilize MS Office applications and Company interactive products to enhance communication.

Education:

  • Associates Degree or equivalent from 2-year College or technical school; OR
  • Six months to one year experience and/or training; OR
  • Equivalent combination of education and experience

Equipment and Applications

PC and Apple computers and various software applications. Some travel may be required.

 

This is an outstanding opportunity to leverage your experience with a dynamic, growing company! We offer competitive salaries and benefits, challenging and rewarding work, and the opportunity to learn and grow with us. We are an equal opportunity employer and value diversity in the workplace.

Please apply online and attach your resume as a Word document or PDF.

We are an equal opportunity employer.

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