This position is Home Based located in Atlanta, GA or Philadelphia, PA

Position Summary

The Technical Sales Engineer works with the Outside and Channel sales team to deliver technical presentations and product demonstrations to drive account sales of eInstruction products and services. He/she will follow-up on accounts for technical issues related to sales cycle. The role also calls for participation in on-site demonstrations, trade shows, and other marketing activities in order to promote awareness of eInstruction products. The position also includes overseeing technical implementations within end user clients to ensure total customer satisfaction.

The Account Manager is responsible for all aspects of managing the assigned publisher accounts with ongoing responsibility for relationship building, and recognizing sales and partnership opportunities for growing revenue. Day to day responsibilities include coordinating activities needed to complete software applications for major educational publishers. The position requires coordination with external customers as well as responsibility for activities performed by internal staff members. Key position attributes include:Managing the assigned publisher accounts with responsibility for relationship building, knowledge of current and emerging publisher products and recognizing mutually beneficial sales and partnership opportunities.Serving as a liaison with publishers’ editors in scheduling and managing projects. Responsibilities

Responsibilities

• Works along with the field Regional Sales Executives to present eInstruction products and solutions. Assists school, district, university, and state and local government technical clients in evaluating and implementing eInstruction solutions.
• Evaluates complex installations or system integrations, in collaboration with sales team.
• Maintains relationships with sales partners, administrators, and a variety of users in order to anticipate future user needs and improve existing products.
• Ability to engage with clients and prospective clients to understand their critical business issues and present eInstruction solutions.
• Understand eInstruction’s products strengths and weaknesses in comparison to the competition in the marketplace, and pro-actively devise strategies and messaging to counter competitive tactics.
• Effectively work with the sales team in order to win business.
• Create demonstrations for each market/product segment eInstruction targets.
• Provide sales support to our reseller partners including demonstrations, prospect/customer meetings, etc.
• Travels up to 75% of the time.
• Handles special projects as needed.

Core Performance Factors

The core performance factors described below are essential for success:

• Customer Focused: Identifies or anticipates customer needs and exceeds customer expectations. Serves as the customer champion by actively improving the customer sales experience (product knowledge, presentation, timeliness, etc.).
• Quality Minded: Produces work (products, services, processes, or other outcomes) that is virtually error free and exceeds external and internal customer expectations. Minimizes rework by exhibiting foresight, displaying ownership, and applying diligence.
• Decision Making/Initiative: Makes reasonable, defensible decisions within scope of authority, seeking approval as needed. Takes initiative and works autonomously to achieve product goals (quality, schedule, etc.).
• Organization/Planning: Plans, organizes, and schedules in an efficient, productive manner. Effectively juggles multiple projects and anticipates reasonable contingencies. Effectively balances resource and time constraints with deadlines.
• Collaboration: Works effectively with colleagues, employees, vendors, and others in order to achieve meaningful results and maintain positive, productive working relationships. Purposely seeks out others for views, guidance, and ideas. Actively participates in solving problems, making decisions, completing tasks, and accomplishing goals.

Skills, Knowledge, Experience and Education

Skills, Knowledge and Experience

• Excellent written and oral communication skills
• Ability to problem-solve and think critically and analytically
• Ability to adapt to changes in processes and procedures
• Excellent computer troubleshooting skills
• Excellent customer service skills
• Excellent listening and comprehension skills
• Excellent attention to detail
• Proficient with eInstruction product line
• PC & electronics hardware troubleshooting
• Microsoft Windows and Microsoft Office
• Mac OS
• Multiple web browsers such as Firefox, Internet Explorer and Safari
• PC Networking

Education:

• Bachelor’s degree or college diploma in the field of Computer Information Systems and Technology a plus
• Four- to six-years experience in field, or related area
• Or equivalent combination of education and experience

Equipment and Applications

PC and Apple computers and various software applications. Occasional travel may be required.

This is an outstanding opportunity to leverage your experience with a dynamic, growing company! We offer competitive salaries and benefits, challenging and rewarding work, and the opportunity to learn and grow with us. We are an equal opportunity employer and value diversity in the workplace.

Please apply online and attach your resume as a Word document or PDF.

We are an equal opportunity employer.