This position is located in Scottsdale, AZ

Position Summary

This position will be responsible for gaining a deep understanding of eInstruction’s sales process and structure and designing, implementing, and maintaining a complete marketing and sales database solution that maximizes the impact of eInstruction’s worldwide demand creation and customer relationship activities. 

The Account Manager is responsible for all aspects of managing the assigned publisher accounts with ongoing responsibility for relationship building, and recognizing sales and partnership opportunities for growing revenue. Day to day responsibilities include coordinating activities needed to complete software applications for major educational publishers. The position requires coordination with external customers as well as responsibility for activities performed by internal staff members. Key position attributes include:Managing the assigned publisher accounts with responsibility for relationship building, knowledge of current and emerging publisher products and recognizing mutually beneficial sales and partnership opportunities.Serving as a liaison with publishers’ editors in scheduling and managing projects. Responsibilities

• Establish and maintain a high data quality Database.
• Understands all aspects of Salesforce configuration and technical/functional capabilities.
• including all changes and potential system implications related to the Salesforce release.
• upgrades (currently scheduled 2-3 times a year).
• Maintains at least high-level familiarity with other IT system /business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality intersection points.
• Structure, establish and run reports and dashboards using SFDC geared towards key stakeholders (sales, marketing, executive teams, channel partners, customer support etc). Manages all security settings and conduct regular security/configuration audits.
• Manages all new user set-ups and deactivation, including following approval process and transferring ownership of accounts/contacts/opportunities for deactivated users.
• Executes all configuration changes (this may involve simply changing field names or could be more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as the Apex Data Loader or Excel Connector).
• Regularly audits data to uncover data integrity issues and/or opportunities for process improvements.
• Performs mass data imports using the API or an import tools as requested by CRM Manager or others after approval.
• Manages and implements customization requests by CRM Manager, including creating workflow triggers, workflow alerts, automated email responses, etc.
• Maintains updated system documentation and Salesforce policies/procedures.
• Maintains the Salesforce mailbox by promptly responding to user questions and requests for administrative support or forwarding on to the CRM Manager as appropriate. Current response time is 2 hours and needs to be maintained.
• Maintains naming conventions and ensures standardization of pick lists, report folders, dashboards, etc. to improve system usability.
• Performs manual or automated data entry/data clean-up as required on a regular basis.
• Modifying the sharing model as required.
• Modifying leads and case setup.
• Creating and managing email and mail merge templates.
• Creating and modifying list views.
• Creating and maintaining custom fields and modifying pick list values.
• Importing and updating campaign data.
• Creating/Modifying Lead Assignment Rules.
• Setting up Useful Links on the Home Page.
• Creating Web Integration Links. 

Core Performance Factors

The core performance factors described below are essential for success:

• Customer Focused: Identifies or anticipates customer needs and exceeds customer expectations. Serves as the customer champion by actively improving the customer sales experience (product knowledge, presentation, timeliness, etc.).
• Quality Minded: Produces work (products, services, processes, or other outcomes) that is virtually error free and exceeds external and internal customer expectations. Minimizes rework by exhibiting foresight, displaying ownership, and applying diligence.
• Decision Making/Initiative: Makes reasonable, defensible decisions within scope of authority, seeking approval as needed. Takes initiative and works autonomously to achieve product goals (quality, schedule, etc.).
• Organization/Planning: Plans, organizes, and schedules in an efficient, productive manner. Effectively juggles multiple projects and anticipates reasonable contingencies. Effectively balances resource and time constraints with deadlines.
• Collaboration: Works effectively with colleagues, employees, vendors, and others in order to achieve meaningful results and maintain positive, productive working relationships. Purposely seeks out others for views, guidance, and ideas. Actively participates in solving problems, making decisions, completing tasks, and accomplishing goals.

Skills, Knowledge, Experience and Education

Skills, Knowledge and Experience

• Strong analytical skills
• Ability to be adaptable and flexible in fast-paced work environment
• Ability to work independently, manage multiple projects, and prioritize based on business impact
• Excellent verbal and written communications skills
• Creative and strategic thinker with the tenacity to get things done
• A good listener, collaborator, and influencer. Ability to interface with people at all levels within the organization
• High level of enthusiasm and dynamism, functions well in a team-driven and highly creative environment
• Ability to influence without authority
• A desire to bring, creative, innovative new ideas to the organization
• Very strong MS Excel knowledge incl. Advanced Formulas and Macros
• Prior marketing, sales prospecting or relevant sales experience a must
• Prior experience working with DataLoader, Eloqua, Demand-Tools and Clicktools a plus

Education:

• Bachelors degree in Marketing or Business equivalent 
• Salesforce Certified Administrator (ADM-201)
• Developer Certification a plus

Equipment and Applications

PC and Apple computers and various software applications. Occasional travel may be required.

This is an outstanding opportunity to leverage your experience with a dynamic, growing company! We offer competitive salaries and benefits, challenging and rewarding work, and the opportunity to learn and grow with us. We are an equal opportunity employer and value diversity in the workplace.

Please apply online and attach your resume as a Word document or PDF referencing the Salesforce Administrator in your subject line.

We are an equal opportunity employer.