This position is located in Fort Wright, KY

Position Summary

The Account Manager is responsible for all aspects of managing the assigned publisher accounts with ongoing responsibility for relationship building, and recognizing sales and partnership opportunities for growing revenue. 

Day to day responsibilities include coordinating activities needed to complete software applications for major educational publishers.  The position requires coordination with external customers as well as responsibility for activities performed by internal staff members. 

Key position attributes include:

• Managing the assigned publisher accounts with responsibility for relationship building, knowledge of current and emerging publisher products and recognizing mutually beneficial sales and partnership opportunities.
• Serving as a liaison with publishers’ editors in scheduling and managing projects.

Responsibilities

The incumbent will independently manage the relationship with the publisher to maximize sales partnerships, ensure high quality products and maintain customer satisfaction. Focus areas will include:

• Actively building the relationship through weekly calls and regular communication.  Face to face meetings may occur throughout the year.
• Staying abreast, through research and customer communication, of assigned publisher accounts’ business needs and proactively seeking opportunities for partnerships and revenue generating opportunities and communicating those leads to the appropriate sales channels.
• Ownership of all aspects of annual revenue forecasting and tracking; as well as projecting and reporting actual monthly revenue for assigned publisher accounts.
• Managing the total coordination of each project, including the quality control of the end user software product. Gathering requirements, negotiating timing of deliverables and pricing to ensure our ability to meet expectations successfully.
• Reviewing project submission documents and questions/comments with the publisher.
• Determining schedules (current and projected)—Establishing and managing timelines for project completion.
• Preparation of bids and financial analysis of all completed projects.
• Tracking costs and reporting totals for invoicing publisher. Entry of invoice information and generation of invoices for each project.
• Identifying opportunities for improvement and increased cost efficiency in processes and procedures without sacrificing quality.
• Suggesting enhancements for software and utilities
• Managing one or more assistant project managers to ensure high level of customer satisfaction and high quality deliverables on time.  Negotiating and managing project timelines with assistants.
• Training—continual training via WebEx and off site as required.  Training other employees within PSG and company to facilitate continued learning and growth of all.

 Core Performance Factors

The core performance factors described below are essential for success:

• Customer Focused:Identifies or anticipates customer needs and exceeds customer expectations. Serves as the customer champion by actively improving the customer product experience (product knowledge, presentation, timeliness, etc.).
• Quality Minded:Produces work (products, services, processes, or other outcomes) that is virtually error free and exceeds external and internal customer expectations. Minimizes rework by exhibiting foresight, displaying ownership, and applying diligence.
• Decision Making/Initiative: Makes reasonable, defensible decisions within scope of authority, seeking approval as needed. Takes initiative and works autonomously to achieve product goals (quality, schedule, etc.).
• Organization/Planning: Plans, organizes, and schedules in an efficient, productive manner. Effectively juggles multiple projects and anticipates reasonable contingencies. Effectively balances resource and time constraints with deadlines.
• Collaboration: Works effectively with colleagues, employees, vendors, and others in order to achieve meaningful results and maintain positive, productive working relationships. Purposely seeks out others for views, guidance, and ideas. Actively participates in solving problems, making decisions, completing tasks, and accomplishing goals.

Skills, Knowledge, Experience and Education

Skills, Knowledge and Experience:

• Three to five years project management experience.
• History of successful client relationship skills.
• Ability to successfully manage multiple projects
• Good communication skills
• Be able to work in a team environment in a leadership role.  Prior experience managing people in a production environment significant plus.
• Software requirements:  A thorough understanding of Word and Windows Explorer (copy/moving files).
• Experience with Macintosh platform is a plus.

Education:

• Bachelor’s Degree in Business, Liberal Arts or related course of study or equivalent combination of education and experience.

Equipment and Applications

PC and Apple computers and various software applications. General office environment in Ft. Wright, KY. Levels of stress may occur. Occasional travel may be required. No special physical demands required.

eInstruction is a leading provider of interactive teaching and assessment technology for engaging students, aggregating and analyzing assessment data, and helping drive academic progress.

Please apply online and attach your resume as a Word document or PDF.

We are an equal opportunity employer.